The core benefit of implementing Service Request Management is to separate routine service request tickets from break-fix incidents and improve the efficiency of routine service request tickets.

Any Service Request (SR) ticket can be easily promoted to an Incident, Problem, Change Request or Line-of-Business Process.

You can add service request types as necessary. The service request types included with the service request module from the factory are:

• Access Request

• Move Request

• General Request

• Hardware Request

• Software Request

• Training Request

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